Innovations at Wipro

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Case Details:

Case Code : HROB040
Case Length : 11 Pages
Period : 1980 - 2003
Pub Date : 2004
Teaching Note : Available
Organization : Wipro Technologies
Industry : Information Technology and Related Services
Countries : India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Background Note Contd...

In 1975, the company diversified into hydraulic cylinders and fluid power components and its factory at Amalner was used for production of soaps, toiletries, and baby care products. In later years, Wipro also entered the lighting products market through Wipro Bulbs. In 1980, Wipro entered the IT industry with its subsidiary WT being established in Bangalore (Refer Table I for Wipro's subsidiaries).

In the 1980s, in the Indian Institute of Science (IISc) lab, the company's team developed India's first mini computer.

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It was the first Indian company to design and develop multi-processor systems in India, to design and manufacture mini computers and write a compiler³ in India. In the later years, Wipro diversified into IT-related businesses such as IT peripherals.

By the mid-1990s, WT became the flagship company of the group. It was also one of the largest software exporters from India after Tata Consultancy Services⁴ and Infosys Technologies⁵. Over the years, Wipro entered into various alliances with global IT majors (Refer Table II for Wipro's alliances). With increasing globalization, Wipro started focusing more on the IT-related products and services.

Over the years, Wipro implemented various quality processes in its organizations to ensure a high quality of products and services.

The company paid special attention to attaining high quality standards in WT and Wipro Infotech so as to gain a global market share. In 2001, the company successfully acquired the Six Sigma⁶ certification and also became the first IT services company in the world to get the SEI⁷ - CMM level 5⁸ and People Capability Maturity Model (PCMM)⁹ level 5 certifications.

Excerpts >>

3] A compiler is a special program that processes statements written in a particular programming language and turns them into machine language or "code" that a computer's processor uses.

4] One of the Tata group of companies involved in providing software solutions to the clients and it is largest IT company in India.

5] Bangalore based Infosys Technologies is one of the pioneers in the Indian IT industry and it is among the top 3 IT companies in India.

6] Six Sigma is a multi-faceted approach to process improvement, reduced costs, and increased profits. The fundamental principle is to improve customer satisfaction by reducing defects.

7] SEI was formed in 1984 to make acquisition, development, and sustainment of software intensive e-systems better, faster, and cheaper for the industry. It was sponsored by the US Department of Defense and operated by the CMU.

8] CMM standards developed by SEI access the processes implemented in the software companies. There are five levels to access the company's software processes and each level has some Key Process Areas associated with specific goals to be achieved by organization.

9] PCMM standards are also developed by SEI with the aim to integrate workforce practices into a system and facilitate management involvement in people-related issues.

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